Terms of Use

Lounge Connect is a platform that lets venues offer QR table ordering to guests, and lets their teams manage orders, tables, staff, and inventory from a live dashboard.

You agree not to misuse the service. In particular, you must not:

A subscription is priced by the number of tables your venue runs: Starter (up to 10 tables) at $49/month for founding members or $69/month standard, Lounge (11 to 20 tables) at $79/month or $99/month standard, and Venue (21 or more tables) at $119/month or $149/month standard. Founding rates are limited to the first venues that subscribe and are locked in for as long as the subscription stays active.

Every plan starts with a 14-day free trial. A payment card is required to start the trial and nothing is charged on the day it begins. If you do not cancel before the trial ends, the plan price is charged automatically and monthly after that. A free trial is available once per venue and once per payment card.

Paid plans renew automatically each month until cancelled. You can cancel or change plan at any time from the billing page; cancelling stops all future charges, and access continues until the end of the period already paid for.

Online guest payments carry a transaction fee of 1.25% + $0.25, calculated on the bill subtotal plus tax. That fee is added to the guest's total at checkout, charged to the customer, and is never deducted from the venue's payout. Cash payments carry no transaction fee.

Prices may change with reasonable notice. Continued use of a paid plan after a price change means you accept the new price. Card details are handled by Stripe; we do not store them.

We work to keep the service available, but it may be interrupted for maintenance or for reasons outside our control. We may add, change, or remove features over time.

The service — including its software, design, and branding — is owned by us or our licensors. These terms do not grant you any right to use our name, logo, or branding without permission.

The service relies on third-party providers, such as hosting and email delivery. Your use of those parts of the service may also be subject to their terms.

The service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied.

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential losses, or for lost profits, revenue, or data. Nothing in these terms limits any liability that cannot lawfully be limited.

We may suspend or end access to the service if these terms are breached, or where it is necessary to protect the service or other users. You may stop using the service at any time; cancelling a subscription ends future charges but does not entitle you to a refund of a period already paid for, as described in our Refund Policy.

These terms are governed by the laws of [jurisdiction]. Disputes will be handled by the courts of [jurisdiction].

We may update these terms from time to time. Continuing to use the service after an update means you accept the revised terms.

If you have questions about these terms, please reach out through our contact page.