Refund Policy

A subscription is priced by the number of tables your venue runs:

The lower founding rates are limited to the first venues that subscribe. Once those places are taken, new subscriptions are billed at the standard rate.

If you subscribe at a founding rate, that rate stays yours for as long as your subscription remains active — including after the founding places are gone.

Every plan starts with a 14-day free trial. A payment card is required to start the trial, but nothing is charged on the day you begin.

If you cancel before the trial ends, you pay nothing. If you do not cancel, the plan price is charged automatically on the day the trial ends and monthly after that.

A free trial is available once per venue and once per payment card. If a card has already been used for a trial, a new subscription on that card is billed from the day it starts.

After the trial, paid plans are billed monthly in advance and renew automatically each month until cancelled. Payments are processed by Stripe.

Online guest payments carry a transaction fee of 1.25% + $0.25, calculated on the bill subtotal plus tax. The fee is added to the guest's total at checkout and is charged to the customer, not to the venue — it is never deducted from your payout.

Cash payments carry no transaction fee. The fee is separate from your monthly subscription and is not part of the amount you are billed for your plan.

You can cancel at any time from the billing page. Cancelling stops all future charges: your plan stays active until the end of the period you have already paid for, and you will not be billed again after that.

You may also change plan at any time. Mid-trial changes cost nothing; on a paid plan, Stripe prorates the difference on your next invoice.

Subscription payments are for a period of access that has already been provided, so payments that have already been taken are not refunded, and a partly used month is not refunded on a pro-rata basis. This is why we ask you to cancel before a charge rather than after it — cancelling in advance always avoids the next payment, and cancelling during the free trial avoids the first one.

If you believe you have been charged in error — for example a duplicate charge, or a charge after a cancellation you made before the renewal date — contact us and we will investigate. Where a charge was taken in error, we will refund it to the original payment method.

If a payment fails, we may suspend access until it is resolved. Please contact us before raising a dispute with your bank or card issuer so we have the chance to put things right.

We may update this policy from time to time. When we do, we will change the “last updated” date shown above.

If you have questions about billing, please reach out through our contact page.